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Scout Shop Information

The Steve Matthews Scout Shop is located within the Frank Fickett Scout Training and Service Center at 12500 North IH 35, Austin, Texas, 78753.

The Scout Shop will be closed December 23, 2021, to January 2, 2022, for end-of-year inventory and in observance of Christmas and New Year’s. During this time the Shop will not be able to fulfill orders nor return phone calls/emails.

Regular Shop hours:

Monday-Friday: 9:00am to 5:30pm
Saturday: 10:00am to 2:30pm

Covid-19 procedures:

Customers are required to wear a mask. All current procedures are posted in the Shop.

Are you buying awards for your Scouts? Then you must have a Unit Advancement Report. Visit this page to learn more.


  1. Shop from our hundreds of items listed on the online store
  2. Fill your shopping cart with the items you need
  3. When you’re done shopping, either click the blue “View Cart” button under an item you’ve chosen or click the shopping cart icon in the upper right corner of the screen
  4. On the “Cart” screen, make any adjustments in your cart as necessary and click the orange “proceed to checkout” button. Don’t worry about the shipping information or the “pick up in store” selection.
  5. On the “Checkout” page, you’ll fill in your contact information, alternate shipping address (if necessary), and click the orange “Place Order” button.
  6. A member of our Scout Shop team will contact you to review your order and collect your payment information. You will not enter payment information online.


The Steve Matthews Scout Shop thanks you for your business! Please be aware of the following terms and conditions pertaining to returns/exchanges/refunds:

  • The Steve Matthews Scout Shop has a 30 day return/exchange policy. You must present your store receipt.
  • Items for return/exchange cannot have been worn and must still have tags.
  • If a receipt is past 30 days, the shop will deduct a 20% service charge from the total of the return of valid items.
  • No returns or exchanges on handbooks or clearance items.
  • Cash refunds are limited to $10.

Any questions about these terms may be directed to the Shop Manager at 512-617-8630 or [email protected].

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